My client was having an issue when updating an existing pdf file in SharePoint on machines that is running Windows XP and office 2007.
Symptoms:
When you open a pdf file from a SharePoint library, make changes by adding/Removing pages, adding bookmarks and save the file. you notice a new copy of the file is created with a name that starts with “aaa” and without an extension. and all the properties of the original document are cleared.
Cause:
This error occurs when the save to the server is delayed because of the “Enabled write cashing on the disk” feature of the hard disk is turned on.
Resolution:
To resolve this issue, you need to turn off the “Enable write caching on the disk“. To do so, please follow these steps: (If you can’t see your Device Manager, please contact your administrator)
- Open Windows Explorer.
- Right click on My Computer and then click Properties.
- Go to the Hardware tab.
- Click on Device Manager.
- Expand the Disk drive node, right click on the main hard drive and then click Properties.
- Go to the Policies tab.
- Clear the “Enable write caching on the disk” checkbox and then click OK.
After you complete the steps, you shouldn’t have any issues when you update files.